Watch Administrator, Junior

Job Locations US-VA-Chantilly
Job ID
2022-3279
Category
Information Technology

Overview

ASEC2 is looking for a Junior Watch Administrator who will provide technical support to mission-targeted infrastructures. The right candidate will provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. You will also serve as liaison between the end users / customers and Sr. technical staff if problems are escalated. 

 

Candidates must already possess a current and active TS/SCI with Poly clearance to be considered for this position

Responsibilities

This NIGHT position is for a 12 hour shift (6 AM to 6 PM OR 6PM to 6AM, 3/4 days per week, including weekends and holidays).

In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.). Other responsibilities may include:
  • Operations and maintenance (O&M) of telephone systems, network architectures (both LAN and WAN), and customer specific applications.
  • Perform systems analysis by use of log files and system output to determine where and why failures happen.
  • Assist in the development and enhancement of monitoring tools.
  • Create/design standard operating procedures, processes and customized screen views.
  • The position requires frequently adapting O&M processes to support new system features/capabilities to reduce the impact of negative events, and coordinating with both senior customer leadership and system technical staff to ensure the resolution of abnormal system performance.

Qualifications

Required:

  • Bachelor's Degree and 4+ years of experience. Additional experience in lieu of degree.
  • 2+ years’ experience working in a technical environment

 

By submitting your resume for this position, you understand and agree that ASEC may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

 

ASEC is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Vets/Disabled.

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